Solway Health Services

01900 705150

Patient Information

Here you can find out how to register at our practice and read other important information for patients.

You can find out more by clicking on the links.

Access to medical records

When you use our services and attend any of our clinics, surgeries or are seen at home, information about the care you receive is recorded in your health record. This ... [continue] Access to medical records

Carers

Are you looking after or providing support for a relative friend or neighbour? Are you being helped or supported by a relative friend or neighbour? Your GP needs to know ... [continue] Carers

Complaints and compliments

The practice has a practice complaints procedure to deal with any comments, suggestions or complaints about the service we provide.  The Practice Manager, Jane Little, will give you information on ... [continue] Complaints and compliments

How to register

We have an open list and welcome requests for registration from patients living in or moving to the practice area. You can register by completing a form available from reception. ... [continue] How to register

Information leaflet service

Pam Graham, our Health Care Assistant, collates patient information and has a wide variety of leaflets available for patient use. She is also willing to obtain any specialist information on ... [continue] Information leaflet service

Named GP

All patients have a named GP. As Dr English is our permanent GP, currently your named GP will be Dr English.

Patient confidentiality

We respect your right to privacy and keep all your health information confidential and secure. It is important that the NHS keeps accurate and up-to-date records about your health and ... [continue] Patient confidentiality

Patient rights and responsibilities

We aim to treat our patients courteously at all times and expect our patients to treat our staff in a similarly respectful way. It is your responsibility to keep your ... [continue] Patient rights and responsibilities

Practice boundary

Please see image of our practice boundary below:

Privacy

Privacy notice As data controllers, GPs have fair processing responsibilities under the Data Protection Act and GDPR law 2018. This means ensuring that your personal confidential data (PCD) is handled ... [continue] Privacy

Updating your details

If you change name, address or telephone number, please let our receptionists know by calling or writing to us. Alternatively you can complete the online form. If you move outside the ... [continue] Updating your details

Using this website

The medical information on this website, and on any sites linked to from this website, gives general advice only and SHOULD NOT be used as a substitute for the personal ... [continue] Using this website

Violent or abusive behaviour

We take seriously any threatening, abusive or violent behaviour against any of our staff or patients. If a patient is violent or abusive, they will be warned to stop their ... [continue] Violent or abusive behaviour

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