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Workington Community Hospital, Park Lane, Workington, Cumbria,CA14 2RW

Tel: 01900 705150 Fax: 01900 605856

 

Services

 

         Home Visits

         Emergencies   

         Telephone Advice

 

         Medicine Service/  Repeat prescriptions

         Prescription Collection Service

         Repeat Dispensing Service

         Online services

         Other Services

 

 

Appointments


To make an appointment with either a Doctor or Nurse telephone the surgery or call into the surgery between 8.30am and 6.00pm. Urgent problems, babies and small children will be seen on the same day, usually at the Primary Care Centre.

Routine appointments with the Doctor of your choice will be arranged at the earliest available time.

Please note that routine appointments can be booked up to 3 weeks ahead for the doctors and up to 12 weeks ahead for nurses.

URGENT/ SAME DAY APPOINTMENTS

Patients who need a same day appointment will now be seen in the Primary Care Centre (PCC) at Workington Community Hospital.

Please telephone or call into the practice so that the Receptionist will give you an urgent/same day appointment to be seen by a Doctor or Nurse.  It is not possible to say which Doctor or Nurse will see you.  The Doctor or Nurse will only deal with urgent problems.

At weekends

         Ring 01900 705039 (please note this number is only available at weekends)

         Call in and book an appointment with our receptionist

         Ring NHS 111

If you have a non-urgent ongoing problem, you will be asked to make another appointment at the practice.

Please do not use an urgent appointment for sick notes, repeat prescriptions, blood pressure checks, ongoing chronic problems ( e.g. Diabetes/ Hypertension) or to get results of tests or investigations.

We hope you find this service helpful.

For more information on the PCC follow this link: ††††††††††††††† Workington Primary Care Centre overview

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Home Visits


If a home visit is needed please telephone the surgery. The Nurse Practitioner on duty will ask you for details regarding your home visit request.

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Emergencies

 

A Doctor can be contacted during opening hours by telephoning 01900 705150.

 

 In a life-threatening emergency you should dial 999 and ask for an ambulance.

 

When the practice is closed and it is not a life-threatening emergency you should dial the NHS 111 service by dialling 111.

 

All calls to NHS 111 are free from landlines and mobile phones.

What is the NHS 111 Service?

         A simple free to call, easy to remember three digit number that is available 24 hours a day, 365 days a year.

         The NHS 111 service directs patients to the service that is best able to meet their needs taking into account their location, the time of day of their call and the capacity of the local service.

 

 When should I use the NHS 111 Service?

         When itís not a life threatening situation and therefore is less urgent than a 999 call

         When visiting your own GP isnít an option, for instance when the GP Practice is closed or you are away from home

         When you feel you cannot wait or are simply unsure of which service you require

         When you require assurance about what to do next.

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Telephone Advice


If you would like to speak to the Doctor or Nurse personally, please telephone 01900 705150 and ask for a telephone appointment

NHS 111 can also be contacted by dialling 111 for advice on health problems or general health enquiries.

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Medicine Service

The Medicine service offers:

         Collection of your prescription or medication from the Medicine Service Reception (in Waiting Room 2) -  open from 9:30 a.m. until 5:30 p.m. Monday to Friday

         A dedicated area for you to collect your prescription or medication, separate to patients wishing to make appointments

         Staff will be available during the Medicine Service opening times to answer queries, in the practice, in person, regarding your prescription or medication

         You can phone the medicine service staff from 1 p.m. to 3 p.m. Monday to Friday to ask a question regarding your medication on 01900 705141

         You can e-mail a query to the medicines team to medicine.service@gp-a82623.nhs.uk

(Please be aware that this is not a secure service and that others may be able to see your personal information)

Repeat prescriptions can be obtained in a number of ways. You can:

         Use our online services(go to online services for more information)

         Leave a message on the answer machine available 24 hours per day - 01900 705140

         Speak to a member of the medicines team in the practice between 9:30 a.m. and 5:30 p.m.

         Phone a member of the medicines team between 1 p.m. and 3 p.m. Ė 01900 705141

         E-mail your prescription request to medicine.service@gp-a82623.nhs.uk

(Please be aware that this is not a secure service and that others may be able to see your personal information)

Please allow 2 working days for your repeat prescription to be made out, checked and signed by the duty doctor.

The practice dispenses medicines to patients living in some designated areas where there is no Pharmacy. Staff will inform you if you are eligible for this service.

 

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Prescription Collection Service / Electronic Prescription Service


After ordering your prescription in the surgery you can collect your medication 3 working days later at the chemist of your choice. They will collect the script from the surgery for you or it can be sent electronically to your chosen chemist.

You can order your prescriptions in the same ways as mentioned above.

If you would like to use this service please contact the surgery and let the medicine service know which chemist you would like to pick up your prescription.  

Alternatively you may be eligible for repeat dispensing service

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Online services

Login by clicking this icon:

Using this service you can:

††††††† Book and manage appointments

††††††††††† Order your prescriptions

††††††††††† View your medical history

To gain access to this service first complete the registration form below and bring it into the practice with your required ID

Online Registration Form†††††††††††††† ††††††††††† ID validation documents

then follow this link to register:

Online Services Registration

Please read this leaflet for more information before signing up for this service:

Patient information leaflet for online services access

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Repeat Dispensing Service


This service allows you to obtain your repeat medication directly from your own chemist without contacting the surgery on every single occasion. Your doctor will issue a batch of Repeat Dispensing prescriptions. This will usually be for six month duration. You will still be required to attend the surgery periodically for a medication review plus any follow up that may be required.

You will need to sign a blue consent form. By signing the consent form you are authorising us to share details of your medication with your chemist in order for the system to work efficiently.

We will send your Repeat Dispensing prescriptions to your nominated chemist who will retain them. This will prevent any inconvenience to you or delay in receiving your medication.

If you are interested in Repeat Dispensing please ask at the Medicine Service Desk.  Please note Ė once the signed consent form is returned to the surgery the required changes will be made automatically and both the master prescription and batch prescriptions will be sent to your nominated chemist. You may collect them as you require each month. At least two days notice would be appreciated by the chemist for your first collection.

If there is any delay in moving you onto the Repeat Dispensing system you will be contacted to discuss this.

If you have any queries please do not hesitate to contact the Medicine Service here at the surgery. Your community pharmacy can also give you more information if required

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